COVID-19 FAQs

Last Updated: April 7, 2020

This FAQs page will be updated continuously with the most current information and Bethany Care Society policies and protocols as the COVID-19 pandemic evolves. Please refer back to this page frequently.

FAQs

How will Bethany communicate with families through this pandemic?

Please refer to Bethanyseniors.com for periodic updates. This FAQs will always be updated with the most current information on our policies and protocols, and we will also send updates through our social media. Our Site Administrators and their teams are proactively reaching out to families by phone and email to ensure they have the information and resources they need, particularly in the event of a major change in our protocols or policies.

We will also send updates through our social media.
Facebook: @bethanyseniors
Twitter: @BethanyCare
Instagram: @bethany_care_society

Is Bethany restricting entry to its sites?

Under the directive of Alberta’s Chief Medical Officer and Alberta Health, we are restricting access to ALL visitors including families, care givers and volunteers. Resident safety is our number one priority.

Will there be exceptions?

The ONLY exception will be for one visitor if there is imminent end of life. The essential visitor will be required to complete Alberta Health Services’ (AHS) screening questionnaire on arrival. Essential visitor’s temperatures will be taken and if their temperature reading is 38.1°C or higher, they will NOT BE permitted to enter the site.

Are there any confirmed cases of COVID-19 at Bethany sites?

Currently, we have 0 confirmed cases of COVID-19 at any of our care centres.

What happens if a resident becomes symptomatic?

We are closely following our outbreak management protocols and policies; including isolation precautions for affected residents.

How will outbreaks be communicated to families?

We will be notifying families if there is an outbreak at their loved ones site, COVID related or not, to keep families informed during this time.

Will residents be transferred to hospitals during the pandemic?

Transfer to emergency departments and hospital admissions will be discussed with the hospital physicians to ensure the best care can be provided in a timely manner. We are also using community paramedics and other resources to access care that would otherwise have been provided in hospital. Medical care will be provided at the long-term care home for those who develop symptoms of COVID-19 and you will be updated regularly on their medical condition.

What other measures is Bethany taking?

In additional to the strict restrictions in regards site entry, Bethany has implemented enhanced environmental protocols.

Bethany has enacted its pandemic plan and business continuity protocols. We have a standing Control Centre which meets at 8AM each day. We are in constant communication with provincial health authorities and monitoring information from the federal government and the World Health Organization to ensure that we are acting on the most current information and public health recommendations.

Is Bethany operating standard social distancing practices between residents?

Social distancing practices are in place. Residents that share a room will maintain a distance of two metres. During meal times, only two residents are permitted at each table.

Are group recreational activities still taking place?

Group recreational activities will continue for asymptomatic residents, however, they will be limited to five or fewer residents. Social distancing best practices will be in place during these activities.

How can I stay in touch with a loved one?

As our entry restrictions remains in place, and are likely to do so for the foreseeable future, we continue to encourage you to use alternative methods of communication to stay in contact with your relatives, such as telephone, FaceTime or Skype. We will be doing everything possible we can to accommodate this from a technology perspective.

Can I take my loved one home?

If you would like to take your loved one home, please discuss with our Site Administrators and we will assess on a case by case basis.

Is Bethany restricting residents from leaving its sites?

Not at this time.

Will residents be required to be screened if they leave and re-enter the site?

Yes. ALL entering and re-entering residents MUST be screened each time they enter the site through temperature checks AND a questionnaire.

Can I still come and collect my loved one’s laundry?

For families that collect laundry, please reach out to your Site Administrator to discuss your options.

How do you make sure your employees aren’t coming to work sick?

We are working hard to ensure there are enough employees to continue to provide the very best resident care.

ALL entering and re-entering employees MUST be screened each time they enter the site through temperature checks AND a questionnaire. According to myhealth.alberta.ca, an adult with a temperature above 38.0°C is considered a fever. If the employee’s temperature reading is 38.1°C or higher, they will NOT BE permitted to enter the site.

Any employee who is symptomatic will refrain from coming to work and self-isolate for 14 days.

Are volunteers permitted to attend sites?

We are restricting access to ALL visitors including families, care givers and volunteers.

If you have any other questions, please contact your Site Administrator or Volunteer Coordinator.