Fiscal Year 2021 / 2022

Jennifer McCue — President & Chief Executive Officer

Jennifer is a registered nurse, with a Bachelor’s Degree in Nursing and a Masters of Science in Health Services Administration. She is a fellow of the Ivey Business School Community Shift program. Prior to joining Bethany, Jennifer held several administrative and leadership roles throughout her healthcare career including providing operational leadership for several multimillion-dollar health care projects. She worked with Health Canada during the Kananaskis G8 Summit, providing leadership for the planning and provision of health care to the G8 leaders and their families attending the summit.

Jennifer is a member of the Board of Directors of the Alberta Continuing Care Association, the Christian Health Association of Alberta and the Bethany Care Foundation. She is co-chair of the CCHL Chapter Advisory Committee. Jennifer also volunteers as a mentor for the University of Calgary, Scholars Academy Mentorship program.

Nancy Hughes — Vice-President & Chief Operating Officer

Nancy Hughes is the Vice-President and Chief Operating Officer at Bethany Care Society, one of Western Canada’s largest voluntary, not-for-profit providers of health, housing and community services for seniors and persons with disabilities.

She holds a Bachelor of Nursing degree and Bachelor of Arts (Economics) degree from the University of Calgary and a Master of Health Services Administration degree from the University of Alberta.

With over 30 years of experience in healthcare, Nancy has a keen interest in the development and implementation of innovative service delivery models with a particular emphasis on access management, resource utilization and system and business process redesign. She has been involved in several large capital projects, including design and commissioning of the South Health Campus and of Bethany Riverview — Bethany Care Society’s newest purpose built centre for dementia care.

Stuart Jaggard — Vice President and Chief Financial Officer

Stuart Jaggard joined Bethany Care Society as the Vice President and Chief Financial Officer after spending 25 years in various senior leadership roles in Calgary. Stuart obtained his Bachelor of Commerce from the University of Calgary in 1982 and is a member of the Chartered Professional Accountant of Alberta.

His experience as a finance leader has ranged from small privately-owned companies to international organizations. Stuart has been instrumental in developing multi-year strategic plans incorporating key financing and operational initiatives, as well as key performance drivers and process optimization. He has considerable experience with organizational governance and risk, including initiating and developing enterprise risk management frameworks, which assesses an organizations’ business risks, mitigating controls and risk appetite. Stuart also has considerable leadership experience with the financing and treasury functions of capital-intensive businesses.

Dana Penner — Executive Director, Clinical Operations

Dana is the Executive Director, Clinical Operations at Bethany Care Society, one of Western Canada’s largest voluntary, not-for-profit providers of health, housing and community services for seniors and persons with disabilities.

She holds Bachelor and Master of Nursing degrees from Athabasca University. In addition, she possesses national certification in Gerontological Nursing from the Canadian Nurses Association.

With 25 years of experience in healthcare, Dana has focused her interests on the development and implementation of service delivery models that support optimal quality of life and quality of care for seniors and those with disabilities. She has been involved in the planning, commissioning and operation of several innovative specialty programs including the Alternate Level of Care and Young Adult Programs at Bethany Calgary, as well as our newest capital project, Bethany Riverview.

Michelle Dulmadge – Executive Director, Human Resources

Michelle has over 20 years’ human resources experience and graduate-level training from Royal Roads and Queen’s Universities. She is a pro-active leader executing strategic, effective, and efficient HR services that drive stakeholder value, employee engagement and culture.

Michelle is a passionate senior HR professional who delivers results with keen business and people acumen, strong planning, and decision-making skills. She has broad knowledge and experience in human resources including workforce planning, employee retention, labour relations, conflict resolution, employee development and change management. Michelle holds HR designations in both Canada (CPHR) and the United States (SHRM-SCP) as well as a Registered Professional Recruiter (RPR) designation. Michelle has participated in, and lead, HR teams to over 30 employer of choice awards including Inclusion Alberta’s Community Inclusion Award.

Michelle provides executive leadership oversight for both the Human Resources Department and the Bethany Care Foundation. She is committed to purpose-driven, non-profit work and currently volunteers as Vice President of the Board of Directors, and Chair of the Human Resources Committee, for RESET Society of Calgary.

Gail Urquhart – External Relations Advisor

Gail brings over 30 years of experience to Bethany as a not-for-profit sector leader with an emphasis on community engagement, government relations and resource development. Gail has worked with charitable organizations across Canada io help them raise over $300 million for their causes. Gail provides strategic leadership guidance to Bethany focused on engaging external community support for their vision and mission.

Steven Friesen – Executive Director, Research & Innovation (Secondment)

Steven is Executive Director, Research and Innovation at Bethany Care Society, one of Western Canada’s largest voluntary, not-for-profit providers of health, housing and community services for seniors and persons with disabilities.

He holds a Bachelor of Science degree (Psychology) and Masters of Environmental Design from the University of Calgary.

He has led the development and implementation of Bethany’s Integrated Quality Management System and held research and evaluation positions in Alberta’s public and non-profit health care sector for more than 20 years. His professional experience includes a broad focus on health service and system research and program evaluation across primary care, continuing care and acute care settings. Steven’s graduate work in environmental design and subsequent research experience emphasize a special focus on the performance of the built environment and relationship to health and health care systems.